At Solutionsus, customer satisfaction is our priority. We strive to provide high-quality security solutions, including smart doorbells, security cameras, installation services, and troubleshooting. If you are not satisfied with our services or products, please review our refund policy below.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Product Returns: Unused and unopened products may be returned within days of purchase for a full refund. The product must be in its original packaging with all accessories and manuals included.
- Service Cancellations: If you cancel a scheduled service hours before the appointment, you may be eligible for a partial or full refund.
- Defective Products: If you receive a defective or damaged product, we will offer a replacement or a full refund upon verification of the defect.
2. Non-Refundable Items & Services
We do not offer refunds for:
- Digital or software-based purchases (including subscriptions, app integrations, or downloadable content).
- Completed installation or troubleshooting services (as the time and expertise have already been provided).
- Products that have been used, installed, or tampered with.
- Late service cancellations (cancellations made less than hours before the appointment may be subject to a cancellation fee).
3. Refund Process
To request a refund, follow these steps:
- Contact Us: Email or call with your order details and the reason for your refund request.
- Verification: We may request photos or additional information to process your refund request.
- Approval & Processing: If approved, refunds will be processed within business days and credited to your original payment method.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us.
5. Changes to This Policy
Solutionsus reserves the right to modify or update this refund policy at any time. Please check this page periodically for any changes.
6. Contact Us
If you have any questions about our refund policy, feel free to reach out